Account and sign-in
Tell us which sign-in method you used and describe what happens. Do not send passwords, access tokens or verification codes.
DwellCheck by Aflow Labs Limited
Help
DwellCheck support
Get help with an account, report, purchase, privacy request or technical issue.
Email help@aflowlabs.comReport or upload issue
Include the report ID, the document type and the approximate time of the issue. Do not email the full property document in your first message.
Purchase or restore
Use Restore Purchases in the app first. If access is still missing, send the report ID and Apple transaction reference. Do not send payment-card details.
Privacy request
Ask to access, correct or delete personal information by emailing us from the address linked to your DwellCheck account.
Contact
What to include
A short description, the report ID if relevant, your device type and the app version help us investigate more quickly.
Protect your property documents.
Please do not send a full agreement, title, LIM or building report by
email unless we specifically request a safe diagnostic extract.